DISASTER RECOVERY

INNOVATION IN CRISIS

DISASTER RECOVERY

Carrollton’s depth of experience when it comes to disaster-related technology is un-matched by any other small business. From hurricanes to oil spills, there are a multitude of environmental hazards and natural threats that jeopardize our communities, businesses and homes. Our team experienced disaster first-hand in 2005 when Hurricane Katrina devastated our hometown and we participated directly in recovery efforts, building software for FEMA and the Office of the Louisiana Governor. Having worked closely, sometimes embedded within, these organizations, we know the unique challenges of managing staff, process, and security on these mission critical projects.

Our clients count on that depth of experience. We are dedicated to building, customizing and maintaining the technology and infrastructure you need to prepare for and recover from any emergency.

CASE MANAGEMENT PORTAL

CROSS-ORGANIZATIONAL REFERRAL ENGINE (CORE)

CORE was initiated by FEMA in the aftermath of Hurricane Katrina. Hundreds of case-workers and psychologists were deployed to 150+ FEMA trailer sites to offer counseling and PTSD management services to evacuees. However FEMA lacked a central technology to track administered services, and allow case workers to cross-refer both families and individuals to other care providers.

In less than six weeks, Carrollton developed a custom program that was deployed for use in the field. This system, called the Cross Organizational Referral Engine (CORE) featured an intuitive interface that meant minimal training was needed to get traveling health care workers using the system. Over 18 months more than 100,000 encounter records andcase referrals were input into the CORE system by a myriad of contractors. These records were later migrated to a Federal system used to report to Substance Abuse and Mental Health Services Administration.

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CREATING RESILIENCY

HAZARD MITIGATION GRANT PROGRAM

In the wake of Hurricane Katrina, Carrollton assisted in the administration of a $1.7 billion FEMA grant, committed to the restoration and protection of coastal Louisiana. This grant made funds available for local residents to raise (shore) their homes above newly defined Base Flood Elevation (BFE) levels.
A robust management system was created to help FEMA assess homeowners’ grant eligibility.The technology required creation of multiple access portals and process management tools to organize more than 100,000 applicants’ information. Workflows were built to document ongoing oversight – as surveyors and auditors were deployed to work-sites to determine awardee’s grant compliance. The program successfully raised more than 40,000 Gulf South homes, and has been adapted and expanded for use in New Jersey in the aftermath of Hurricane Sandy.
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CONTEXTUAL DATA ENGINE

WHO, WHAT, WHERE DATABASE

The Who, What, Where Database (W3) was created to provide a three-dimensional overview of the resources and needs of the FEMA trailers in the months after Hurricane Katrina. Instead of a linear CRM, where data-points are all linked to a list of parent figures, W3 allowed users to view data from three perspectives. “Who” allowed for a top-level view of the non-profits and government agencies working in the area and what services they provided, with the ability to access specific information about each one. “What” provided the view from the needs of the evacuees – medical needs, infrastructure needs, transportation needs, etc. You could also see “Who” was fulfilling those needs at any given time. “Where”provided geographic mapping of trailer sites and “Who” and “What” was occurring at them. W3 became FEMA’s system of record, in use for years after the storm as they worked to help thousands of displaced residents return home.

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$3 BILLION IN CLAIMS

DEEPWATER HORIZON
ECONOMIC CLAIMS CENTER

Since May 2012 Carrollton has run the Information Technology office of the Deepwater Horizon Economic Claims Center (DHECC). Since taking over the project in 2012, Carrollton has overseen the adjudication of more than 200,000 claims with up to 500 new claims entering the system daily. More than $3 billion has been paid out to impacted individuals and businesses with an additional $3 billion in claims expected  to be release through 2018.
Furthermore, Carrollton was selected to lead the implementation of an entirely rebuilt claims management portal using Pega. This represents the largest Pega implementation to date. Chris Reade has spoken twice at Pega’s annual conference, PegaWorld, to discuss application of Pega for claims management and disaster recovery.
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